Well, that was quick, wasn't it? Like several other of Square Enix's games, The World Ends With You [$17.99 / $19.99 (HD)] doesn't play nice with iOS 8. They've been updating their titles one by one, but TWEWY is still in a sad state of disrepair. This past weekend, a whole lot of fans of the game decided they were tired of waiting for the end of the world and emailed Square Enix's North American support asking when an update was coming to fix it. I was pretty surprised when people started hearing back on Sunday, personally. I can't speak for how things are set up in the US, but nobody with the information to answer that kind of question fully is going to be in the office on Sunday in Japan.

At any rate, the response everyone got back was not a happy one. It seemed that Square Enix was cruelly going to leave the game on the vine to wither, and advised people to seek refunds if they weren't able to play it. My initial response was likely similar to many of yours, a little upset and kind of bewildered, especially when word came out that the fix wasn't all that complicated. Someone even whipped up a patch for jailbroken devices. That got me curious, because while not wanting to go through with a complicated compatibility update might be worth the loss of customer confidence from a pure dollars and cents point of view, I really couldn't see Square Enix sacrificing their reputation over something that small. I checked the description in the Japanese App Store, and like the English one, it seemed pretty clear they were intending to update it at some point. I decided to contact Square Enix on the other side of the Pacific to see what they had to say.

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The response just arrived this morning and while it's in Japanese, through the magic of sorcery, I can tell you what it says. First, they apologized for how long it's taking, but said that the update was proving more complex than they had originally anticipated. They can't provide an exact date when the update will be made available, but it will in no uncertain terms be getting patched. They apologized once again for any confusion about the matter and thanked me for my patience.

So basically, it's a happy ending for everyone. The World Ends With You will be getting its update, on Square Enix's schedule, as always. Just as a general rule, when you're dealing with an international company, it's best to wait until everyone's back in the office before getting too upset over any particular response. Now, let's redirect our torches and pitchforks to getting updates for Final Fantasy 1 [$7.99] and 2!

  • Kugiro

    Pitchforks! Torches! FF1+2! DO IT!!!!!

    • Sora96

      Yes! It's time FF1 & 2 were in HD!

  • morgawr

    Square Enix seems like they're trying to purposely go out of their way to ruin any kind of goodwill they have. They piss all over their fan base

    • Design by Adrian

      I'm still heartbroken over FFVII for PS4.

      • morgawr

        I'm not a ff fan, (except for the tactics series,) but that ffVII for ps4 reveal that guy did onstage was completely messed up. Seems like he went out of his way to troll the fans

    • Pokkuru

      That's what happens when a game company is run by a bunch of clueless, faceless suits who are completely disconnected from anything game related and only see games as a means to line their pockets with lots of shekels.

  • C. Stubb

    "By some sorcery"? Is that sorcery...knowing the Japanese language, 'cause if it is that's some pretty sweet magic you've got going on, Shaun. (And if it's really Google Translate, I'm disappointed.)

    • Shaun Musgrave

      You'll find Google Translate usually has comedic results. Nah, I've been living in Japan for a long time now. I can handle myself in Japanese in most situations. I only use my Canadian magic to keep Bieber at bay these days.

      • brantov

        love you even more now.

      • PoloBaquerizoH

        Thank you very much Shaun, this game is one of the greatest Rpg's ever and for sure derserves to be played by everyone forever. And offcourse we all are waiting for that Rpg reload of TWEWY that for sure will arrive as soon as the update comes. Shaun knows this one is not just any rpg, this one is really special and unique. Cheers

  • geoelectric

    Thanks for chasing the answer down!

  • Ruben Magaña

    what about Capcom's Ghost Trick?!? they're not even attempting to update.

    • Shaun Musgrave

      I suppose I can ask Capcom Japan about that one, but I'm not as hopeful. That app is already held together with Popsicle sticks and glue, from what I've heard.

      • the_rebel14

        It used to be really well done but I haven't tried it since iOS 6...

      • Intendro

        It's been updated for iOS 7... but... yeah...

      • dancj

        Is there a limit on how long you can wait before asking for a refund? I bought Ghost Trick months ago and haven't played it yet.

      • Shaun Musgrave

        90 days, I believe.

      • dancj

        Arse. Thanks.

      • ZarieoZ

        Oh and Konami for Rooms. Couldn't get any help on Twitter, they even removed it from the AppStore all together.

        On other note, I only updated iPhone to iOS 8 & left ipad at iOS 7 as that's where I do all my gaming & I assumed at the time that any update will break stuff, didn't think it'll be to that extent but still glad I did so :-)

      • ZarieoZ

        Oh forgot to say that Rooms was broken by iOS 7. Still broken on iOS 8.

      • http://www.cargocollective.com/vivimagic Ashley Glover

        Seems to be fixed on iOS 8.4

    • Mo

      I bought all the episodes and was excited about it. Got to play half the first stage, then it stopped working. It's probably been a year now. Ugh. Can't get a refund either. Total waste. Not buying from Capcom again that's for sure.

  • Tallgeese

    おつかれさまでした!

    • zergslayer69

      Nani?

      • Goggles789

        He said all hail the Zerg!!

      • Tallgeese

        "Otsukare-sama deshita" is like a fancy way to say "thanks for your hard work." It is also commonly said when a zergling leaves the office or "hive" for the day, and the phrase doubles as an informal "hail, overlord" (and by extension everything the overlord rules and levitates over in all its grotesque yet righteous splendor). It is also a good thing to say right before exploding or causing an enemy to explode (in this latter case the usage is meant to be passive-aggressive). Polite rituals and a modicum of manners like these are what separate us from the terrans.

        _End Codex Entry

      • zergslayer69

        I understand now, thank you for the explanation.

    • Shaun Musgrave

      ありがとうございました!

      • terrence92

        Yeah what he said +1

  • unlimitedfury

    So you're telling me I won't have to pirate and/or emulate it? Give me mfi controller support for DQ and I will forever praise your name Square! Wish it would have been fixed by now though.

  • Morgan01

    Maybe they will try to piss off fans more and release new version, maybe HD, that is IOS compatible...hmmm....kind of sounds familiar for some reason....

    • Morgan01

      IOS 8 only.

  • Psac42

    Or it sounds like I can request the refund and use it to buy the HD version after its fixed, since my rMini is my primary gaming device now and they don't play nice with universal...

  • Jake7905

    My guess is that Square Enix had no intention of fixing TWEWY, and were intending on pulling it altogether. But then they received an E-Mail from Shaun Musgrave. Crisis averted. Problem solved. End of story.

    • Bliquid

      He shaun his power to them.

    • Design by Adrian

      I, for one, welcome our Shaun overlord.

    • http://toucharcade.com Eli Hodapp

      We actually see this kind of miscommunication happen all the time, particularly when dealing with companies who have multiple "main" offices. I'm not going to name any to avoid instigating further drama, but I've lost count the number of times a North American-based PR person told us one thing, then there was a near-immediate correction issued by whatever the head office is.

      Hanlon's razor gets applied a lot in what we do- "Never attribute to malice that which is adequately explained by stupidity."

  • korossyl

    Fortune Street... nevermind iOS 8, I just iPhone 5 support...

  • Schnapple

    I'm curious to know, did Square start looking at this when the iOS 8 SDK was first released? That was June of last year. It's great that they're working on it but iOS 8 has been out since October or something, so either it's taking forever or they've screwed around too long.

    If your game ran on Windows XP then you had a decent case to make if it didn't run on Windows 7. But a new iOS version is coming out every year and there are beta programs for a reason. Should we be able to expect that a developer should stay on top of these things for rapidly changing mobile platforms? Especially if you have the resources of Square.

  • http://www.deltaattack.com/ Fade to Slack

    ...and maybe they could fix the Mingle Mode system while they're at it.

  • cmmc38

    Am I the only one who finds this response from Squeenix to reek of damage control B$? For them to claim that the "fix is more complex then they thought" seems like a spurious claim when the jailbreak community fixed the app in no time at all and all they had to do was rename some directories.

    I after the way they handled the FFT:WOTL debacle I lost trust in Sqeenix's mobile division (or at least in their ability to keep promises or communicate with fans). In this case I have little doubt they were never planning on updating the app and someone at tech suppose accidentally made the mistake of admitting it.

    When the community called them on it (great job guys!) they were goaded into action (which took the community 5 minutes but will probably still take Squeenix months.)

    My guess is that in this case they have to go through h.a.n.d. which probably requires a fair amount of corporate red tape that they wanted to avoid. Also, I get the sense that Squeenix's iOS division is severely undermanned and probably has to spend the lions share of time on their freemium money makers, rather than maintaining old apps. I don't blame them for this, but I do blame their megacorporation mentality.

    • http://toucharcade.com Eli Hodapp

      It's a pretty standard PR response, this whole situation was just a mistake on their end and the sort of thing we see quite often in companies with multiple regional offices. Something else to consider is you're probably right in that their mobile department is probably very tiny. It wouldn't surprise me at all if it was less than three dudes working on these ports.

      • Onikage725

        I remember during the wait for FFT on iPad, progress reports where just one guy with a whiteboard apologizing.

  • http://modmyi.com/forums/iphone-4-new-skins-themes-launches/740147-neurotech-hd.html#post5637502 Jay

    Uhg, I had to wait about 4 months for an iOS 8 save bug to be fixed in Legend of Montezuma 3.

    One person couldn't spare a few minutes in 4 months?

  • Brendan Charles

    While they're at it can they update FF Tactics with widescreen support?

  • phoenix155

    Sunday in the United States is Monday in Japan. Makes perfect sense.

  • Supermarioooo

    Just wanna thanks to Toucharcade for running that story yesterday, quite simply none of us would have been able to get a straight answer from Square Enix, and now I'm patiently awaiting the update.

  • joshjosh667

    I have been waiting every day for a fix for this! This gives me a sliver of hope.

  • merrickal

    Wish I can upvote this article, thanks for clearing that up for us fans!

  • Tempah Relapse

    Would love to see The World Ends With You on Windows Phone!

  • Rison9112002

    Ok...so what's the excuse for a 5⃣ month hiatus on fixing this game....$20 is nothing to laugh at for a game....

  • asianastroboy

    6 months on, the 3rd highest metacritic rated (95%) games on iOS is still broken and missing.
    At $20 as one of the most expensive games on the appstore, how can it seem so unimportant to Square Enix to not issue a patch within 6 months or issue more proactive communications for those who bought such a (relatively) expensive game?!

  • http://www.cargocollective.com/vivimagic Ashley Glover

    Finally works on iOS 8.4!