4 months ago I bought a Ford Flex. I traded in my Honda mini van. I called XM / Sirius and had them transfer the service to my Flex. They did that just fine. I was up and running in 10 minutes. Today, we got a piece of mail from Sirius, telling us that we would soon be auto - renewed. The policy showed 2 cars, but neither of them were my Flex. Here is where it gets even weirder. The paper showed my wife's Toyota Prius and a Toyota Highlander. We traded the Prius in for the Highlander 10 days ago. The Highlander has service, they say, but in fact, it does not. They say that the dealer asked for it to be turned on, but we do not have service. I asked them about why I don't see any record of my Flex. They said they don't know why, but they don't have any record of it. I was calling today to start service on the Highlander. I was on the phone with them for 48 minutes, and was put on hold. They disconnected me. I called back and canceled service for the Prius / Highlander ( I still don't know why they listed the Prius if they already knew about the Highlander - the Prius was traded in for the Highlander ) as well as the Honda that was traded in months ago for the Flex. Anyway, I canceled service. But then I asked again about my Ford Flex........ ( I have a cancellation confirmation # ) "Sir, we have no record of you having service for a Ford Flex". Totally exasperated by this point I said "Great! I'll just keep your free service!" The guy on the other end said "Sir, that would be stealing; you can't do that." I said "Great! Call me back when you have it figured out and canceled." He sighed, I hung up the phone. So, I am guessing I have free XM Sirius? I spoke to 3 people there and nobody could find any record of my Flex. Is that what you would do? Keep the "free" service? During all of this they even asked me to give them my VIN number for the Flex - they had no record of it. They also asked me to give them the ESN number of the radio, which you should be able to get bu going to channel "0"..... but when I tried to go to channel 0, it would go to channel 220.