Universal Titan Quest HD (by HandyGames)

Discussion in 'iPhone and iPad Games' started by nyanpass, Apr 27, 2018.

  1. psj3809

    psj3809 Well-Known Member

    Jan 13, 2011
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    To be fair i didnt purchase it a third time. My youngest child accidentally purchased it so Apple is refunding me for the accidental purchase of Titan Quest of which i've paid twice previously for it.

    If you arent happy about the whole fiasco then tweet them or contact them. Not saying we'll all get some sort of promo code but they need to know they're taking the biscuit here. Not on
     
  2. Lull4by

    Lull4by Well-Known Member

    Aug 21, 2014
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    So I just sent an email to them, hope they can give a “helpful” reply.
     
  3. nyanpass

    nyanpass Well-Known Member

    Has anyone received any relevant replies from HandyGames or THQ?

    They may be consistent in silence...
     
  4. Lull4by

    Lull4by Well-Known Member

    Aug 21, 2014
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    I just got their reply finally.

    FC0CBFAE-16F9-4E97-9750-7F602949FE87.jpeg

    Any thought about it?o_O
     
  5. psj3809

    psj3809 Well-Known Member

    Jan 13, 2011
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    Can i check then, can i somehow use my save files from Titan Quest Mk II to use in Titan Quest Mk III ? I presume i cant as they're different apps

    Frustrating as i got quite far in the game. At least you got a reply
     
  6. anthony78

    anthony78 Well-Known Member

    Nov 13, 2015
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    So they didn’t address the fact that they are owned by the same company and are charging us again just six months later?
     
  7. Lull4by

    Lull4by Well-Known Member

    Aug 21, 2014
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    I just ask “how different between Dotemu and HandyGames version, the problem about iPhone X screen ratio, and would they update it in the future?”.

    You can send questions on their product support site.
    https://handy-games.com/en/contact/
     
  8. squarezero

    squarezero Moderator
    Staff Member

    From an organizational perspective, it makes sense. HandyGames has it’s own budget and revenue expectations. They put the time to fix the save bug and now they have to recoup their investment. Not saying it’s fair — it’s not, at all. But I can see the management reasoning behind it.

    I imagine that they will eventually add iPhone X support, but my guess is that anything else is unlikely. Looks like they would have to subcontract the original dev team and I don’t see that happening.
     
  9. psj3809

    psj3809 Well-Known Member

    Jan 13, 2011
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    I know they cant easily just give out promo codes to all the users who bought it from them. But if they had re-released it and put 'our new studio can update this far better, for a week only the price is 1.99' i could 'handle' buying that again.

    Just the fact its full price on this other studio 9 months later is just ridiculous
     
    anthony78 likes this.
  10. skoptic

    skoptic Well-Known Member

    Apr 3, 2015
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    #110 skoptic, Nov 8, 2018
    Last edited: Nov 9, 2018
    OK my support email reply was interesting

    Thanks for your feedback and sorry for that trouble! HandyGames is now the Publisher for mobile Games within the THQ Nordic Family.​

    We had to reupload the game for technical reasons as cloud save didn't allow to transfer the title to our account. In the process we fixed the save game problem coming with cloud save and also the achievements are working now.​

    We understand the frustration of that situation but you also should be able to download the old version via your "account purchases" so there is actually no need to buy the new version.​

    But we will try to add iPhoneX support and fixes in the future if anything comes up.​

    Thank you for your understanding!​

    Also:​

    If you send us a copy of your receipt of a former purchase of the game we are willing to give you a code for the new version for free.​

    Thank you!​
     
    CrayonWarrior and Lull4by like this.
  11. Lull4by

    Lull4by Well-Known Member

    Aug 21, 2014
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    So I guess people’s problem is answered. :)
     
    stubbieoz likes this.
  12. squarezero

    squarezero Moderator
    Staff Member

    Good for them. Still, it’s clear that the new version will be the one to be updated in the future, so it’s worth it to go through the effort to get a code.
     
  13. Rangerlump

    Rangerlump Well-Known Member

    Jan 20, 2010
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    Still no MFI? wow
     
  14. Aurelien.L

    Aurelien.L Well-Known Member

    Dec 13, 2014
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  15. stubbieoz

    stubbieoz Well-Known Member

    Jun 23, 2015
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    #115 stubbieoz, Nov 8, 2018
    Last edited: Nov 9, 2018
    If you try to use their support form on their site there seems to be no way to add an attachment.
    I sent them an email directly with the purchase receipt.
    Hopefully they will reply.

    Their direct email:
    support@handy-games.com


    EDIT:
    I received my code today.
     
    CrayonWarrior likes this.
  16. Skall

    Skall Well-Known Member

    Oct 25, 2009
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    Yeah that s frustrating...
     
  17. Lull4by

    Lull4by Well-Known Member

    Aug 21, 2014
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    So I sent an email with my receipt of former purchase, it worked and I got the new code, I also suggested them to issue a statement about the situation.

    2AEF1C85-DF67-4228-9D45-66494E707B45.jpeg
     
  18. psj3809

    psj3809 Well-Known Member

    Jan 13, 2011
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    Same here. Just got my promo code after showing my earlier purchases.

    Worth contacting them as they mentioned in my email they’ll give codes out while they still can (so might have a limit)

    Frustrating I’ve lost my progress. If they do updates which Nordic never did things will be much better.
     
  19. Vash85

    Vash85 Active Member

    Nov 2, 2016
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    Just got mine too. Now keeping my fingers crossed for the expansion (a long shot but I’m optimistic).
     
  20. psj3809

    psj3809 Well-Known Member

    Jan 13, 2011
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    Changed my review on the App Store from 1 star to 3 ! Once we get some changes to the game I’ll up it
     

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