I emailed support asking for an explanation, I also told them I would not buy 2K products anymore. I do look forward to xcom2 but have lost faith in the publisher completely. I have the sense a lot of people here are upset about this. If we all send them similar sentiments we might get somewhere with it. Here is the link: http://support.2k.com/hc/en-us/requests/new
Its coming back once its fixed read http://toucharcade.com/2015/09/24/2k-says-bioshock-will-be-fixed-for-ios-9/
I sent them a support request, got the stock answer that they have now deemed "wrong" and it was followed up by this new answer: "BioShock is currently incompatible with iOS versions 8.4 and higher, and as such, is temporarily removed for purchase from the App Store. 2K is fixing the compatibility issue, and when resolved, will place BioShock back on the App Store for purchase. Customers who already own BioShock may continue playing the game with iOS version 8.3 or earlier." But, as others have mentioned, if you have a device running 8.3 or lower (like my iPad 2 running iOS 7.something), it still shows up in the Purchase History. That's crazy that it can show up only on devices running a compatible iOS! I just wish my iPad 2 could actually handle it.
Actually no, this wasn't a major update. iOS 8 to iOS 9, sure. But this broke in the update from 8.3 to 8.4. 2K has handled it poorly all around. It'll be interesting to see if it comes back as a fresh paid app or if it'll be available for download. I still have a receipt, but gave up and deleted the game from my iPhone 6+ last night.
They could be treating this incompatibility situation as a good opportunity to enable Metal support in the app, at the same time as incorporating aTV support for the upcoming launch of that new platform. Sadly, it's also a good opportunity to go the freemium route, let's hope it's just the first two, rather than the latter, when they re-release this.
It's a possibility, but i dont see it going the freemium way coz they'll have to spend a whole lot of resources to restructure the game, and they have already shown they are unwilling to spend for a quick fix like back when it wasnt only compatible with 8.4.
I requested a refund from Apple as soon as I heard that Bioshock had been pulled (the 'update' to this came out hours later). Despite the developers suggesting to get a refund from Apple, it looks like Apple are having none of it and refused my refund. Here is the email I received from Apple:
I opened another support ticket with the aim of eliciting an update or time frame as to when Bioshock would be fixed - which 2K 'deemed solved' and promptly closed. I re-opened the ticket with the following text: --- "This is a follow-up to your previous request #1190407 "Bioshock for iOS" The game is inoperably broken - does not work at all - for (in 4 days) 3 months. I'd hardly call that 'solved'. Customers who paid for this game on iOS have had less than 1 year of play before it broke. 2k's only official response is a single webpage which is also almost 3 months old with no time frames but an indication that the article would be updated when there is more information to report. http://support.2k.com/hc/en-us/articles/206800767-BioShock-Mobile-iOS-Compatibility-Issues That was almost 3 MONTHS AGO. The game has been completely broken for this time. The lack of clear communication - heck, any communication at all - is why customers like myself are bugging you folks at 2K Support. It must be understood that 2K's silence is harming their customer relations." --- I expect another cookie cutter response which will also deem my ticket 'solved'.
Oh look! SOLVED again --- Thank you for contacting 2K Support! I'm sorry to hear that you're having an issue with Bioshock for iOS. Thank you for alerting us about the issue you are experiencing. Because of the work of diligent players like you, we've been able to collect enough information about this issue to notify the development team, and they are currently working toward a solution. Unfortunately, we do not have visibility on their progress here in customer support, and so we don't have a timeline for a fix to be implemented. That said, please follow us on Twitter (@2K), as this is where new info as well as upcoming patches will be announced. If you have any further questions or concerns, please don't hesitate to let us know! Kind regards, --- Useless
Wow, maybe in the early 1930s businesses didn't have intra department communication channels. I'm at shock to learn that 2k doesn't have a team leader or project manager that sets deadlines and keeps other in the company in the loop when it come to progress
