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    • iTunes stealing from me. Who do I complain to?

    Discussion in 'Off-Topic Lounge' started by Yagami_Light, Jul 4, 2009.

    1. Yagami_Light

      Yagami_Light Well-Known Member

      Feb 20, 2009
      302
      1
      18
      #1 Yagami_Light, Jul 4, 2009
      I keep getting charged for items that I purchase from the App Store that are labeled as free. It clearly says free on the search page and the purchase page, but it comes up on my receipt as a charge. What a rip-off!
       
    2. DaveMc99

      DaveMc99 Well-Known Member

      Mar 1, 2009
      4,761
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      0
      Seattle, WA USA
      #2 DaveMc99, Jul 4, 2009
      Such as? Is it confirmed on appshopper the game is free?
       
    3. dannys95

      dannys95 Well-Known Member

      Sep 29, 2008
      5,252
      225
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      Earth
      #3 dannys95, Jul 4, 2009
      That is very odd. Open up iTunes, Click Store>View My Account. Then click on 'Purchase History, click on 'Report A Problem' on the bottom, and then, on top, you should see your purchase history with 'Report A Problem' next to each. Click on 'Report A Problem' for one of the ones that was free, and fill in the blanks there. Also in the 'Message' you type in tell them what other apps you got charged for. Click send and they'll reply to you by email in a day or two.
       
    4. walsh06

      walsh06 Well-Known Member

      Mar 6, 2009
      1,757
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      #4 walsh06, Jul 4, 2009
      how much is it charging you?? you do know you get receipts for free stuff too.
       
    5. WunDaii

      WunDaii Well-Known Member

      Apr 13, 2009
      2,674
      10
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      #5 WunDaii, Jul 4, 2009
      You complain to Steve Jobs.
      ...or Apple's Helpline.
       
    6. crimson.

      crimson. Well-Known Member

      Mar 9, 2009
      643
      0
      0
      I don't have one...
      In AMERICA.
      #6 crimson., Jul 4, 2009
      That doesn't make any sense. Pics or it didn't happen.
       
    7. WellSpentYouth

      WellSpentYouth Well-Known Member

      Jan 11, 2009
      1,363
      6
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      iPhone programmer
      App Tech Studios, USA
      #7 WellSpentYouth, Jul 4, 2009
      Yes, that is what I would do.

      You tell him!
       
    8. VeganTnT

      VeganTnT Moderator
      Staff Member Patreon Silver Patreon Gold Patreon Bronze

      Jul 19, 2008
      4,491
      3
      0
      Freelance Entertainment Analyst
      Orlando, FL
      #8 VeganTnT, Jul 4, 2009
      Keep the receipts and make note of the purchase date. Then confirm on appshopper that the price was free. Send apple links and copies of your receipt as proof
       
    9. CDubby94

      CDubby94 Well-Known Member

      Mar 31, 2009
      1,446
      0
      36
      Betty White
      #9 CDubby94, Jul 5, 2009
      iTunes isn't stealing from you, you get a receipt when you download a free game, just like a paid app. The only difference is the balance is $0.00.
       

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