iTunes stealing from me. Who do I complain to?

Discussion in 'Off-Topic Lounge' started by Yagami_Light, Jul 4, 2009.

  1. Yagami_Light

    Yagami_Light Well-Known Member

    Feb 20, 2009
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    1
    18
    I keep getting charged for items that I purchase from the App Store that are labeled as free. It clearly says free on the search page and the purchase page, but it comes up on my receipt as a charge. What a rip-off!
     
  2. DaveMc99

    DaveMc99 Well-Known Member

    Mar 1, 2009
    4,761
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    Seattle, WA USA
    Such as? Is it confirmed on appshopper the game is free?
     
  3. dannys95

    dannys95 Well-Known Member

    Sep 29, 2008
    5,252
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    Earth
    That is very odd. Open up iTunes, Click Store>View My Account. Then click on 'Purchase History, click on 'Report A Problem' on the bottom, and then, on top, you should see your purchase history with 'Report A Problem' next to each. Click on 'Report A Problem' for one of the ones that was free, and fill in the blanks there. Also in the 'Message' you type in tell them what other apps you got charged for. Click send and they'll reply to you by email in a day or two.
     
  4. walsh06

    walsh06 Well-Known Member

    how much is it charging you?? you do know you get receipts for free stuff too.
     
  5. WunDaii

    WunDaii Well-Known Member

    You complain to Steve Jobs.
    ...or Apple's Helpline.
     
  6. crimson.

    crimson. Well-Known Member

    Mar 9, 2009
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    I don't have one...
    In AMERICA.
    That doesn't make any sense. Pics or it didn't happen.
     
  7. WellSpentYouth

    WellSpentYouth Well-Known Member

    Jan 11, 2009
    1,363
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    iPhone programmer
    App Tech Studios, USA
    Yes, that is what I would do.

    You tell him!
     
  8. VeganTnT

    VeganTnT Moderator
    Staff Member Patreon Silver Patreon Gold Patreon Bronze

    Jul 19, 2008
    4,491
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    Freelance Entertainment Analyst
    Orlando, FL
    Keep the receipts and make note of the purchase date. Then confirm on appshopper that the price was free. Send apple links and copies of your receipt as proof
     
  9. CDubby94

    CDubby94 Well-Known Member

    Mar 31, 2009
    1,446
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    Betty White
    iTunes isn't stealing from you, you get a receipt when you download a free game, just like a paid app. The only difference is the balance is $0.00.
     

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