You could send me your info via forum PM then I could try to find your account data x-x It's not exactly easy after more than two years but better than complaining about something which has already been fixed.
I used to play Graal, and people kept using symbols like @ to bypass the swear filter, so people acted superior to me and others for no reason at all. I tried to make friends and form a guild but everyone kept killing me. Eventually I deleted this unloveable game where everybody wanted to kill you in real life. Admins never listened to me when I was telling them about this, and one admin in particular, who I shall not name, was very mean. The rest were too interested chatting with the people I was complaining about!