Universal Football Heroes 2015 (by Run Games)

Discussion in 'iPhone and iPad Games' started by TouchArcade Bot, Nov 7, 2013.

  1. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
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    Game Developer
    Los Angeles
    Thanks for the kind words! It means a lot to the team. Honestly, working on Football Heroes has been a positive distraction from our personal issues. Without your support none of this would be possible. Thank you
     
  2. L.Lawliet

    L.Lawliet Well-Known Member

    Jun 28, 2011
    6,405
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    Yes I do. I'm running itunes on USA and my gamecenter is in my profile. The game actually restored my save file when I deleted the new version and added back the old version using gamecenter I believe.

    Thanks!

    PS. I hope everything is alright with your team. My prayers are with you. Btw, you guys make awesome games! (if only I could get it to work...)
     
  3. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
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    Game Developer
    Los Angeles
    Thanks man, please send me a PM with your GameCenter account name. Let me see what I can do :)
     
  4. zonadbacks

    zonadbacks Member

    Jan 24, 2014
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    Gilbert
    Lost Everything

    I emailed what is below to [email protected] as well.


    Hello,

    I am writing because I need help in recovering my bought players, coins, plays, etc. My son and I have been playing this game for just over a month now and our team was valued at over $1,000,000. Our team was comprised of mostly Silver Edition players purchased through Decks and Free Agents. We have spent real money to purchase coins and have played an endless amount of hours because we enjoy this game.

    However, last night I turned my Game Center App on and synced it with Football Heroes. It didn't recognize some of my achievements (100 yards rushing, sacking the QB, etc.) I think they were all in game achievements. It only recognized me winning all the divisions after I went into each division, I didn't have to play the teams again. Anyways, i started playing last night after logging into Game Center and played for about two hours. Then I noticed that there were no Free Agents but there were decks to purchase. If I tried to purchase a deck, the game would just close out immediately. (This was after the confirmation if I wanted to buy the deck when I clicked yes). So I waited some time but no luck, still the same thing happened. I would close the app then come back into it and then one of the times when I did that, it showed the tutorial like it was my first time playing. Once finished, I had only 350 coins and just the default players. No trace of any of my other team. Game Center still shows my achievements but all my team is missing. Please say that you can help me with this, as mentioned earlier, my son and I have played a ridiculous amount of time on it. We had approximately 220 wins and 70 losses and our team valued at approximately $1.1 million.

    One more thing in case I wasn't clear before, about 99% of everything we earned was before I logged into Game Center last night. Thanks and I hope to hear from you soon.
     
  5. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
    0
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    Game Developer
    Los Angeles
    I am sorry that happened to you and your son. We will find a way to fix your issue!

    Couple of Questions:
    - Are you logged into Game Center via the iPhone Settings menu?
    - Was this the first time you linked your Football Heroes account to Game Center?
    - Does your son have a GameCenter account?
     
  6. zonadbacks

    zonadbacks Member

    Jan 24, 2014
    6
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    Gilbert
    Couple of Questions:
    - Are you logged into Game Center via the iPhone Settings menu?
    I have it downloaded on Ipad. From there I go to Game Center and then click on Football Heroes and then Play Game.
    - Was this the first time you linked your Football Heroes account to Game Center?
    Yes. Last night probably around 10:30 or 11:00. Played for about a couple hours and then encountered the problem.
    - Does your son have a GameCenter account?
    No he doesn't. He uses my Ipad because he's five years old.

    Thanks for your help on this. It is much appreciated!
     
  7. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
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    Game Developer
    Los Angeles
    Can you:

    1 - Quit Football Heroes and Kill it (make sure it is not running in the background - Double Tap the Home Button and swipe up on Football Heroes to Kill it)
    2 - log out of GameCenter and then run Football Heroes again and see what happens

    Thanks
     
  8. zonadbacks

    zonadbacks Member

    Jan 24, 2014
    6
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    Gilbert
    I exited out of Football Heroes and made sure it wasn't running in the background. Then logged out of Game Center and then opened Football Heroes but still no luck.
     
  9. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
    0
    0
    Game Developer
    Los Angeles
    Doh! I am working this issue through with support, hope to get this issue resolved shortly. Will report back. Sorry for the delay
     
  10. zonadbacks

    zonadbacks Member

    Jan 24, 2014
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    Gilbert
    Ok thanks. I appreciate your help.
     
  11. Bman12350

    Bman12350 Member

    Jan 26, 2014
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    Glitches

    I have only been playing the game for a couple days and recently every time ive gone on the free agent draft it says there are zero minutes but no players. Ive tried deleting it from the background, turning off my ipod 5 etc. but it still isnt working. Also, when i switch to players when going to tackle the kick returner it makes them go backwards or they just stay put. But, on lesser notes i was wondering how many players you get in a player deck because i was considering buying one.
     
  12. Bman12350

    Bman12350 Member

    Jan 26, 2014
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    I forgot to note that my kicker is unable to punch anyone and i bought one combo deck and replaced my old players for my new silver ones. Since i did not need the old ones anymore i sold them. Even though i sold them after every game i look at my bench to see my silver players there and my bronze ones still in unsold. Finally, i would also like to know if you always get two players in a combo deck and if the plays last forever.
     
  13. Bman12350

    Bman12350 Member

    Jan 26, 2014
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    I just noticed something. It took away my holiday trophy and all the money i earned from it
     
  14. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
    0
    0
    Game Developer
    Los Angeles
    Sorry to hear about your account issues, let's see if we can fix you up.

    Are you connected to the internet? And are you still not seeing Free Agents?

    Buying a Combo deck you will get two players. Buying a player deck you get four players
     
  15. DodgerBlue016

    DodgerBlue016 Well-Known Member

    Jun 25, 2011
    1,398
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    I create awesome paper airplanes that I will sell
    Here
    Is there any chance we'll get some of the plays as permanent? I'd really enjoy having some plays, such as QB sneak for example, as permanent plays, or somehow unlockable to be permanent rather than only getting to use them a limited amount of times.
     
  16. christopherrocs

    christopherrocs Well-Known Member

    Aug 15, 2013
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    I asked this before, he said its coming later
     
  17. Bman12350

    Bman12350 Member

    Jan 26, 2014
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    Thx for the help mmarzolla
     
  18. wolfie9090

    wolfie9090 Well-Known Member

    Jul 19, 2013
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    Any set date for the update?
     
  19. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
    0
    0
    Game Developer
    Los Angeles
    No official date, but it is right around the corner. New players, cup and game mode right around the corner.
     
  20. MMarzola

    MMarzola Well-Known Member

    Sep 7, 2012
    802
    0
    0
    Game Developer
    Los Angeles
    Yes, this is something we are working on. This will come in a future update.
     

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