Error message when trying to Redeem promo codes

Discussion in 'Lounge' started by gekkota, Oct 19, 2010.

  1. gekkota

    gekkota Well-Known Member

    Jul 17, 2008
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    Lately when I have tried to redeem promo codes on my iPad, I am getting this error message in the Redeem box after I type in the code and sign in:

    pings failureType5002 customerMessageAn unknown error has occurred cancel-purchase-batch set-prefs preferred-audio-format256

    Has anyone else gotten this message? Can anyone translate it??
    :confused:
     
  2. BumbleBeez

    BumbleBeez Well-Known Member

    May 19, 2010
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    yep. I actually posted to the apple forum back on Sept 10th about it, and there was one perosn that responded to say they got it also, but no solutions or explanations.

    The funny thing is, it's not every code. Quite a few, but not all.

    The best even sort of explanation I read when I researched it came from post #28 in this thread:

    http://forums.toucharcade.com/showthread.php?t=62312&page=3
     
  3. gekkota

    gekkota Well-Known Member

    Jul 17, 2008
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    Thanks. I appreciate the feedback, and it helps to know that others have had the same issue (so at least I know it's not a problem with my iPad.)
    Just wish there was a definitive answer as to what the problem is and how to fix it...
     
  4. drelbs

    drelbs Well-Known Member

    Jun 25, 2009
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    I've seen this a few times on my iPhone.
     

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