A long time ago my computer crashed, and I had forgot to back up all my purchases. A couple of weeks ago I sent them an email as a complaint via checking your purchase history on itunes. I just simply stated that I had not backed up my files and lost my purchases. This morning I wake up, open itunes and BAM, all the stuff I had lost appeared in my downloading queue! Unless I got it wrong, I was pretty sure they didn't let you re-download things. Anyone else ever encounter this?