App from promo code didn't download!

Discussion in 'Off-Topic Lounge' started by gekkota, Dec 21, 2009.

  1. gekkota

    gekkota Well-Known Member

    Jul 17, 2008
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    I won a promo code, typed it in, the box that asks for my password appeared and I typed it in...then nothing. No spinning little wheel, no icon in my app folder, nothing! :(
    I got an email receipt from iTunes as usual--so iTunes thinks I have purchased the game, only it never downloaded at all. Suggestions? (I tried the "report a problem" but I think that complaint just gets sucked into a big, black hole.)
    Thanks.
     
  2. The Bat Outta Hell

    The Bat Outta Hell Moderator
    Staff Member Patreon Silver Patreon Gold Patreon Bronze

    Mar 10, 2009
    9,125
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    Hat Salesman
    Washington
    Have you tried redownloading it?

    It'll most likely say you can download it for free.
     
  3. drelbs

    drelbs Well-Known Member

    Jun 25, 2009
    11,201
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    1) Try the code again.

    2) in iTunes, click Store -> Check for available downloads

    3) Try rating the app in iTunes. If it lets you, then you already own it and can download it again for free.
     
  4. le'deuche123

    le'deuche123 Well-Known Member

    Feb 5, 2009
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    I've had this happen, and when I reentered the code it said "this code has already been redeemed" after that I backed out and the Icon was loading on the springboard.
     
  5. Kamazar

    Kamazar Well-Known Member

    Dec 13, 2008
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    Yeah, just try redownloading it. If it says you own it, you own it. Downloaded Galactic Gunners on my touch, didn't finish downloading. Synched up, it was on my computer. Don't worry, just redownload it.
     
  6. Zincous

    Zincous Well-Known Member

    Dec 23, 2008
    4,567
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    48
    Sacramento, CA
    In iTunes, in the upper right, click your email address to view your account. It will ask for your password.

    Once you can see your account, look at the top area for "available downloads". You should see you have one waiting...

    If not, just go re-download the app from itunes, should be free.
     
  7. ImNoSuperMan

    ImNoSuperMan Well-Known Member

    Jun 28, 2009
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    About redownloading, always review/rate the app in iTunes before hitting that download button if you are unsure about owning it. Download it only if itunes allows you to review it.
     
  8. gekkota

    gekkota Well-Known Member

    Jul 17, 2008
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    Thanks for all the fast responses!
    It worked. I'm happy now!
    :)
     
  9. loves2spoon

    loves2spoon Well-Known Member

    Sep 22, 2009
    2,348
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    Sales
    California
    I've had a couple problems with promo codes as well, sometimes they download instantly, other times it looks like iTunes starts downloading it twice. odd
     

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