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Hi, sorry to hear about this. Could you please PM me your ticket ID or email associated with the ticket? I'll reach out to the Customer Care team...
Hi, the next update will add more inventory slots. You'll then be able to claim this reward from your inbox and earn the slot + ISO-8. Sorry for...
Sorry to hear about this. It seems there was a misunderstanding between our Customer Care team and the reward issues surrounding the holidays. It...
Correct. Due of the bug, the Skip button has been set to 0 ISO-8 for all days except Day 1. The intended price is 10 ISO-8 which will likely...
The Muti-Day event is the new event type for Update 2. Depending on your region it will likely be available tomorrow (Thursday). For players in...
After further investigation, the team has narrowed it down to a past DLC file that is causing some issues. This DLC was only available for a short...
The team is currently working to fix this issue. Depending on iOS version some users may experience a crash while others will not when updating.
Howdy. :) This a bug the team is looking into. It seems to have popped up in other events, including the new Thanksgiving Event. The reward...
Hi all, Been reading the thread daily, but now I've got some time to reply to some back-logged questions. Sorry for the delay (and sorry if...
Hi, definitely. Whenever I see new suggestions or ideas in this thread or on other social channels I forward them along. :) The team is currently...
Think of it like a lock and key system. You earn an a reward (EventPortalClaim_X) and it only works on Event Portal X. The following week you may...
Currently, Event Portal rewards are tied to specific portals. For example, if you won an Event Portal for Iron Spider it would not have appeared...
Hi all, I truly apologize for the technical issues regarding the Event Portal. The team is currently looking into this issue along with what went...
Just got confirmation from the team that they made some adjustments last night regarding the VIP portal. Now it will show up for any user over...
The team is currently working to address both issues. Unfortunately, once the event has started it limits the team's ability to tweak things...
Have you update to the latest version (hotfix)? I believe this issue was addressed for that. If you are still experiencing this issue, I'll pass...
This seems to happen if your internet connect becomes a bit unstable or is not strong enough at the moment. Alternatively, we've seen this be an...
Yes, a re-install should prompt for his age again which could fix the issue too. The team is looking into adding a "reset" progress option, but...
Hi, this sounds like somehow during re-install your age got switched to below 13. Some features including the social aspects (friends/social...
I'm going to investigate the daily leaderboard reward mishap (side effect of the server issue) with the team first thing tomorrow morning. I'll...
