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They are not untouchable, but yes, that person absolutely does call their Review team to get them featured. The difference here though is the...
Apple's current review process is skewed and their "Featured" list is even worse. Big companies do have contacts at Apple that they can reach out...
yup even some of the big guys are doing it It's not just "crap apps" using bots / server farms, there are plenty of mid- to larger size companies...